Frequently Asked Questions

General Questions

What areas do you cover?

We provide delivery services throughout London and the surrounding areas. For international shipping, we cover most global destinations.

How do I book a delivery?

You can book a delivery through our website by clicking the "Get a Quote" button, or contact our customer service team directly.

What are your operating hours?

We operate 24/7 for most services, though specific service availability may vary. Our customer service team is available Monday to Friday, 9am to 6pm.

Pricing and Payment

How is pricing calculated?

Pricing is based on distance, size/weight of items, service type, and delivery urgency. Get an instant quote through our website.

What payment methods do you accept?

We accept all major credit/debit cards, bank transfers, and corporate account billing for business customers.

Delivery Information

How long will my delivery take?

Delivery times vary by service type. Same-day deliveries within London are typically completed within 2-4 hours. International shipping times vary by destination.

Can I track my delivery?

Yes, all deliveries come with real-time tracking. You'll receive tracking information once your delivery is confirmed.

What if I'm not available to receive the delivery?

Please specify alternative delivery instructions during booking. We can arrange for safe place delivery or reattempt delivery at a convenient time.

Special Services

Do you handle fragile items?

Yes, we handle fragile items with extra care. Please ensure to mark items as fragile during booking.

What about large or heavy items?

Our Man & Van and Pallet services are specifically designed for large and heavy items. Contact us for specific requirements.

Still have questions? Contact our customer service team:

Email: sales@londondeliverynetwork.com

Phone: 0203 432 5966